Do my customers have to have a credit card from the same bank as my merchant account?
No any valid VISA, MasterCard from any bank will work. In fact the card does not
even need to come from New Zealand. Any valid MasterCard or VISA from any country
can be processed using eWAY. However it will be billed in New Zealand dollars. On
the card holders statement the transaction will be converted to their local currency
by their credit card provider.
Can eWAY process credit cards from overseas?
Yes, as long as the card is a valid VISA, MasterCard it does not matter what country
the card holder lives in.
What currency will overseas customer be charged in?
The transaction will appear on the your customers credit card statement in their
local currency. If your Merchant Account is in a different currency to your customers,
the customers card issuing bank / financial institution will convert it to their
local currency.
Can you charge in other currencies?
Yes. To process in currencies other than $NZD, however, you will need to get a foreign
currency Internet merchant facility. We do also have many merchants that do most
of their business overseas and charge in New Zealand dollars with no problems. New
Zealand is considered by overseas customers to be a very safe place to order from
due to our strict trading laws.
Is there a minimum OR maximum number of transactions that can be performed each
month ?
No, there is no limit on the number or amounts of transactions that you can process.
Can you place a limit on the maximum dollar value of a transaction put through on
my eWAY account?
No, this is not a service we offer. You would need to implement this functionality
within your shopping cart level, please speak to your web developer.
Can I process mail, fax and phone credit card payments?
Yes, we provide a manual payment service in which you can enter your customer details
yourself. You need to login to your
eWAY Business Centre
area to process manual transactions.
How do I process a refund using eWAY?
You simply need to log in to your eWAY Business Centre and find the transaction
you wish to refund and click on the refund button. The cost of this transaction
is the same as a normal credit transaction.
I need to refund a customer but their credit card has now expired. How do I do this?
You will need to obtain the new expiry date from the customer and then change the
expiry date when you process the refund.
I need to refund a customer more than the amount of the original transaction, can
this be done?
No, for security reasons you cannot refund a transaction for more than the original
amount.
I need to refund a transaction for less than the original amount. Can this be done?
Yes, you can refund a partial amount. Simply amend the amount when you request the
refund in your eWAY Business Centre.
I need to refund a transaction that has already had a partial refund. Can this be
done?
Yes, you can refund a transaction as many times as needed up to the value of the
original transaction.
I am getting an error message processing a particular transaction. What does the
error message mean?
For full listings of common bank error messages please see the
Response Codes Section.
I am testing our shopping cart system and when I put in a test card number like
4444333322221111 it comes up with the error "92, Unable To Route Transaction"?
This is the correct error to receive as that card number is not associated with
any bank, but does conform to the LUNH check that verifies it as a valid card number.
I have processed a transaction through my shopping cart but it is not in my eWAY
report?
This means that either your shopping cart is NOT passing the transaction to the
eWAY live gateway or you are passing an incorrect eWAY customerID. Please contact
your web developer. Make sure you are pointing to the live eWAY gateway.
Can I have multiple logins for my eWAY account?
Yes, you will have one administrator account that can create an unlimited number
of users and have full access to their permission settings.